Stephen Collie: Reputation Management

Your business has nothing if it lacks a decent reputation. Your possibilities are endless with a wonderful reputation.Use these tips to make your business’s reputation built up.

Be sure to keep posting new positive content to keep it fresh, and negative feedback is going to fall away in the search engine’s listings.

Make sure you’re very personable online presence.Simply posting updates won’t do a lot; you take the time to directly communicate with your customers. Answer any questions as soon as you possibly can. “If you are stumped by the question you have been asked, advise the follower that you are attempting to find an answer”, says Stephen Collie.

TIP! When dealing with negative feedback about your business, a good offense is the best defensive strategy. This will show that you are civil and professional.

Make sure all customers are not ignored. Turning a customer’s negative experience into a good one will show customers that you care. It’s even better if you do this on the Internet.

This will be the name you have. Search engines like businesses that have authority in a space. Your site will get moved up when they view your business as official. Run your social media accounts professionally they say a part of your business.

Stephen Collie: “Many business people do not pay strict attention to this area of their business, and there can be serious consequences”. If you get a reputation for being a bad employer, then a lot of potential customers might refuse to have anything to do with your business.

TIP! Keep up with social networks. Customers expect a reply when they ask you a question through your website or post on social media sites.

Reputaion ManagementBe at places your customers are. Visit any places you know they go to. You can really get to know potential customers if you interact with them. People will feel comfortable in this type of environment. If you find false information online about your company, you can ask the site owner to remove it. “If you can prove the information is actually libel, you may succeed in getting it taken down”, says Stephen Collie.

TIP! Make sure that you stay current on news that relates to your industry. This can help you keep your customers up to date too.

You might get angry when you read negative commentary that has been posted about your business. The best thing that you can do is stay calm and straighten these comments out. Readers can make their own judgements now that they have read both pieces of information.

Never cover up any mistakes that happen at your business may have made. Your customers aren’t going to fall for that.Most times, customers will forgive mistakes, provided you also give them an added incentive to do so.

Your business is only worth as much as your reputation allows for. Your reputation drives the success or failure of your business. It is important for you to do everything you can to maintain a good reputation. Keep this material in mind as you go about bolstering your firm’s business reputation.

Stephen Karl Collie is the founder and general manager of Stephen Collie Enterprises.

References:

Business Management – Entrepreneur

Online guide to small business management. Find articles, advice and how-to guides on how to manage your business.

Management – Wikipedia, the free encyclopedia

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Journal of Small Business Management – Wiley Online Library

Journal of Small Business Management. © International … Two Decades of Sustainability Management Tools for SMEs: How Far Have We Come? Matthew P.

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TIP! Check on your customers after the sale. A big business will find this even more true.

This is especially true if you have a larger in size. They want to feel as though they matter. Try using a system that’s automated systems that can follow up with them. You can also ask them to provide a feedback on purchases they have made.

Make sure you are a personable on the web.Posting status updates and tweets won’t work until you don’t communicate actively with your fans. Answer any questions as soon as you possibly can. If you don’t have an answer to a particular question, tell them that you’re working on finding the answer.

TIP! Do what it takes to satisfy unhappy customers and this will keep your reputation solid. You can show all your customers that you care when you turn one individual customer’s bad experience into a positive one.

Stay up-to-date on news relevant to your business sector. This helps ensure you in providing your customers cutting edge information. Take five minutes each day to search to get the newest facts about the industry you’re in.

Pay attention to how you are perceived online. Negative feedback can really hurt your business.Monitoring bad search results yourself will help keep you on top of the top. Do your best to do this a month at a minimum.

TIP! Always keep an eye on social media sites. Most of people’s knowledge come from social media today.

Many people don’t take this too seriously, and it can cause serious consequences. If word gets around about how you treat employees, a lot of people will not want to do business with your company.

There are quality businesses that specifically offer reputation management. You have a lot to do, so it is understandable if you need an outside company to do this for you.

You will interact more often with clients as your customer base grows. You have to address them in a manner that others agree with.

You may become angered when you read negative comment about your business. The best thing that you can do is stay calm and straighten these comments out. Readers can then make a judgement call based on both sides.

TIP! If you have employees, treat them well. Many people falter with this, and it can cause serious consequences.

Never try to skirt an issue that happen at your company. Your customers aren’t going to fall for that.Most of the time, customers will forgive mistakes, provided you also give them an added incentive to do so.

Implement the ideas presented here to help maintain a solid reputation. This is essential to the success of your business; do not take it lightly. You should focus on building trust instead of losing it as your business moves forward.

Check out these fabulous marketing tools recommended by Steve Collie.